Tuesday, November 1, 2011

Tips for Call Center Operational Success

Professional Development is all we need in the business. So here are the fundamental tips to success the call center operations.

  1. Work Engagement: Engagement in work defines the willingness and ability to contribute to the growth and success of the company. It normally delivers job endeavors of an agent where determination and the quality of work reflects.
  2. Competent: A successful call center business must be competent not only in organizational skills but also in handling and applying the traditional business disciplines of the company such as strategic planning, fiscal management, organizational design, financial analysis, business development and assessment and performance administration.
  3. Quality Assurance: Every agent must know their skills and responsibilities in the business. They must know how to apply their skills and handle their duties at work by rights. They must ensure that the work they do and give is in its high quality form. Quality assurance requires monitoring and coaching. In line with this, your calls will be monitored for quality purposes.
  4. Accessible and Reliable Information: All information that the company or the agents give must be accurately delivered to every customer. Given information must be consistent and appropriate so that customers are well-acquainted with certain promotions and issues.
  5. Telephone Sales: Call center businesses have expanded from a simple customer services and operations to managing both services and sales. Deemed as telemarketing is a direct sale which is said to be the best marketing tool to make a sale.   

    Written by: Mae Winky Mozelle D. Veluz.

    For more Call Center services and information kindly visit our website www.itiphilippines.com or call us  at (+62) 8931013 Thank you.

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