Friday, November 25, 2011

When Starting a Call Center Business

Starting an effective call center business venture is pretty much tricky. But there is no need to worry about that actually, because now is the perfect time for everyone to start up a call center company. Why? because the world is in knee-deep in information age. Ergo, information implosion is an eventuality, making call center companies the star of the show. There are four types of call centers: the in house call center, the ones that attend to the customer service needs of that company alone; the outsource call centers, the ones who provide client relation services for other companies; the inbound call centers, the one who receives incoming communications from customers; and outbound call centers, the one who attempts correspondence with clients through phone calls. Being able to determine which among the four types is needed is the most essential factor for starting an effective venture. Just as Sun Tzu would always say: know your enemy, meaning you should always know the demands of the market. It is really against the laws of common sense to venture into something that nobody needs, this is why you don't see any VHS rental stores in every corner today. Putting that into consideration will lead us to the next factor; the business plan. Every market has its own corresponding approach. Why? because we're talking about business here, not one-size-fits-all-condoms. This is where the business plan will come in handy; with a proper tool and research, one could safely choose an effective approach that will fit to your market's needs. With these information in mind, I am pretty confident that you will be able to start an effective call center venture. Just don't forget to settle your necessary government permits though, you don't want to be having problems with the government for sure.

For more Call Center services and information kindly visit our website or call us  at (+62) 8931013 Thank you.

Friday, November 11, 2011

Advantages of Call Center Business

In today's complex world where everyone hardly continues to look for a better job, call center companies widely open doors and give bigger opportunities.
Your business career doesn't need to be unstable as the economy. In the business world, one comes in and the rest follows. Deemed as the sunshine industry of the Philippines, call centers have indeed attracted thousands of employees. Keeping your voice busy introduces the daily rotation of call center agents. Obviously, call centers are in high demand and it encourages people to venture their luck from one company to another.
Call centers are rapidly growing fast and so does its employees and clients. The business on demand market is exceeding the rest of the industry as the increasing number of call center companies expand their business' features and offers.

These are the common advantages and benefits of call centers:

  1. Call centers do not require college graduates. You can work even if you are only a high school graduate for as long as you have the ability to speak and understand English properly.
  2. Good Money: The salary for call center employees usually starts from 15,000 up 35, 000. And that depends on your performance level and work experience in the field as well.
  3. Night Differential: Those employees who are assigned to work night shift or graveyard shift could earn beyond their basic salary. They will definitely get a lot from night differential pay.
  4. Great benefits: HMO coverage and allowances: This includes rice, transportation, clothing and sometimes even for gas.
  5. Promotion: You'll have the chance to get promoted in call centers depending on your work performance and determination. This will definitely increase your salary as well as your work responsibilities.
Written by: Mae Winky Mozelle D. Veluz.

For more Call Center services and information kindly visit our website or call us  at (+62) 8931013 Thank you.

Monday, November 7, 2011

Tips in Handling Angry Callers

As a call center agent, you will encounter customers' different tempers. It is part of your job to assist them and deal with them in no matter what reasons. You will have to help customers who are irate and as you go along with the challenging conversation, it is important to maintain your focus and attend to your job responsibility as well as to your customers’ needs. Whether good or bad, you have to solve the problem at hand.

Do not Personalize:
It is important to know what are the limits of your job. If there's a time you'll get to experience the perverse attitudes and caustic tones of these kind of callers, just keep in mind that everything you do is for the business purposes and has something to do with essential code of professionalism. So you don't have to drag your temper into the situation and need not be too emotional. Do not personalize anything what these callers say to you. Take the easiest way to control your temper and attend to your duties instead. Listen to them carefully and offer a firm solution to pacify them. The most effective way to keep them calm is to utter the comfort phrases such as “I know what are you saying”, “I understand” and “let's put it this way”.

Listen and Be Patient: Give them time to speak and know their issues. Do not interrupt them and let them finish speaking. In this case, you have to keep your job on the ground and be patient. You should control your temper in order not to breach the rules and regulations of a call center business. Take a deep breath and pretend you didn't hear any unnecessary words from these callers.

Apologize and Offer Solutions:
Humble yourself and make an apology even if you know that the customer or caller is wrong. Take a moment to apologize for the inconvenience and for the confusion of the conversation as well. An apology is also a way of making these callers calm. When you apologize, you must guarantee them a solution with their issues. As a call center representative, it is your responsibility to attend to their problems and resolve it.

Written by: Mae Winky Mozelle D. Veluz.

For more Call Center services and information kindly visit our website or call us  at (+62) 8931013 Thank you.

Tuesday, November 1, 2011

Tips for Call Center Operational Success

Professional Development is all we need in the business. So here are the fundamental tips to success the call center operations.

  1. Work Engagement: Engagement in work defines the willingness and ability to contribute to the growth and success of the company. It normally delivers job endeavors of an agent where determination and the quality of work reflects.
  2. Competent: A successful call center business must be competent not only in organizational skills but also in handling and applying the traditional business disciplines of the company such as strategic planning, fiscal management, organizational design, financial analysis, business development and assessment and performance administration.
  3. Quality Assurance: Every agent must know their skills and responsibilities in the business. They must know how to apply their skills and handle their duties at work by rights. They must ensure that the work they do and give is in its high quality form. Quality assurance requires monitoring and coaching. In line with this, your calls will be monitored for quality purposes.
  4. Accessible and Reliable Information: All information that the company or the agents give must be accurately delivered to every customer. Given information must be consistent and appropriate so that customers are well-acquainted with certain promotions and issues.
  5. Telephone Sales: Call center businesses have expanded from a simple customer services and operations to managing both services and sales. Deemed as telemarketing is a direct sale which is said to be the best marketing tool to make a sale.   

    Written by: Mae Winky Mozelle D. Veluz.

    For more Call Center services and information kindly visit our website or call us  at (+62) 8931013 Thank you.